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Privacy Policy
Privacy Policy
Introduction
Juupower IoT (Shenzhen) Co. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Company details and job title
- Business requirements and project specifications
- Payment and billing information
- Communication preferences
Non-Personal Information
We automatically collect certain information:
- IP address and browser type
- Device information and operating system
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
- Referral sources and search terms
Business Information
For our OEM/ODM services, we may collect:
- Technical specifications and requirements
- Business plans and market analysis
- Product design preferences
- Manufacturing volume requirements
How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Provide quotes and technical consultations
- Process orders and manage projects
- Deliver OEM/ODM manufacturing services
- Provide customer support and after-sales service
Business Operations
- Improve our products and services
- Conduct market research and analysis
- Develop new solutions and technologies
- Manage supplier and partner relationships
Marketing and Communications
- Send product updates and industry insights
- Share relevant case studies and success stories
- Provide technical documentation and resources
- Respond to inquiries and feedback
Legal and Compliance
- Comply with legal obligations
- Protect against fraud and security threats
- Enforce our terms of service
- Maintain business records
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
- Third-party manufacturers and suppliers
- Logistics and shipping partners
- Payment processing companies
- IT service providers and cloud storage
Business Partners
- Authorized distributors and resellers
- Joint venture partners
- Technology integration partners
Legal Requirements
- Government authorities when required by law
- Legal proceedings and investigations
- Protection of rights and safety
- Business transfers or mergers
Data Security
We implement comprehensive security measures:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
Physical Security
- Restricted access to facilities
- Secure document storage
- Employee background checks
- Visitor access controls
Organizational Measures
- Privacy training for employees
- Data handling procedures
- Incident response protocols
- Regular policy reviews
Your Rights
Depending on your location, you may have the following rights:
Access and Control
- Request access to your personal information
- Update or correct inaccurate data
- Delete your personal information
- Restrict processing of your data
Communication Preferences
- Opt-out of marketing communications
- Choose communication channels
- Update contact preferences
- Unsubscribe from newsletters
Data Portability
- Request data in portable format
- Transfer data to another service
- Receive copies of your information
International Data Transfers
As a global company, we may transfer your information internationally:
- Data may be processed in China, USA, Europe, or other regions
- We ensure adequate protection through appropriate safeguards
- Transfers comply with applicable privacy laws
- We maintain data processing agreements with partners
Data Retention
We retain your information for different periods:
Active Customers
- Personal information: Duration of business relationship plus 3 years
- Project data: 5 years from project completion
- Financial records: 7 years for tax and audit purposes
Prospective Customers
- Inquiry information: 2 years from last contact
- Marketing data: Until opt-out or 3 years
- Website analytics: 26 months
Former Customers
- Basic contact information: 3 years after relationship ends
- Technical documentation: 5 years for support purposes
- Legal or compliance records: As required by law
Children’s Privacy
Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our business practices
- Updates to applicable laws
- Improvements to our services
- Feedback from customers and stakeholders
Significant changes will be communicated through:
- Email notifications to registered users
- Prominent notices on our website
- Updates to our terms of service
Contact Information
For privacy-related questions or concerns, please contact us:
Privacy Officer Juupower IoT (Shenzhen) Co. Email: privacy@juupower.com Phone: (+86)138 0013 8888 Address: 5F, B5, Xujiangchang Industrial Park, 39 Haoye Rd, Bao’an, Shenzhen, China
Data Protection Inquiries:
- EU residents: gdpr@juupower.com
- General inquiries: info@juupower.com
- Business partnerships: sales@juupower.com
Regulatory Compliance
This Privacy Policy complies with:
- China’s Personal Information Protection Law (PIPL)
- European Union General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable international privacy laws
Effective Date: May 18, 2025 Last Updated: May 18, 2025
We are committed to maintaining the highest standards of data protection and privacy. Your trust is essential to our business, and we take our responsibility to protect your information seriously.