Privacy Policy

Introduction

Juupower IoT (Shenzhen) Co. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

Name and contact information (email, phone number, address)
Company details and job title
Business requirements and project specifications
Payment and billing information
Communication preferences

Non-Personal Information

We automatically collect certain information:

IP address and browser type
Device information and operating system
Website usage patterns and navigation data
Cookies and similar tracking technologies
Referral sources and search terms

Business Information

For our OEM/ODM services, we may collect:

Technical specifications and requirements
Business plans and market analysis
Product design preferences
Manufacturing volume requirements

How We Use Your Information

We use your information for the following purposes:

Service Delivery

Provide quotes and technical consultations
Process orders and manage projects
Deliver OEM/ODM manufacturing services
Provide customer support and after-sales service

Business Operations

Improve our products and services
Conduct market research and analysis
Develop new solutions and technologies
Manage supplier and partner relationships

Marketing and Communications

Send product updates and industry insights
Share relevant case studies and success stories
Provide technical documentation and resources
Respond to inquiries and feedback

Legal and Compliance

Comply with legal obligations
Protect against fraud and security threats
Enforce our terms of service
Maintain business records

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

Third-party manufacturers and suppliers
Logistics and shipping partners
Payment processing companies
IT service providers and cloud storage

Business Partners

Authorized distributors and resellers
Joint venture partners
Technology integration partners

Legal Requirements

Government authorities when required by law
Legal proceedings and investigations
Protection of rights and safety
Business transfers or mergers

Data Security

We implement comprehensive security measures:

Technical Safeguards

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication

Physical Security

Restricted access to facilities
Secure document storage
Employee background checks
Visitor access controls

Organizational Measures

Privacy training for employees
Data handling procedures
Incident response protocols
Regular policy reviews

Your Rights

Depending on your location, you may have the following rights:

Access and Control

Request access to your personal information
Update or correct inaccurate data
Delete your personal information
Restrict processing of your data

Communication Preferences

Opt-out of marketing communications
Choose communication channels
Update contact preferences
Unsubscribe from newsletters

Data Portability

Request data in portable format
Transfer data to another service
Receive copies of your information

International Data Transfers

As a global company, we may transfer your information internationally:

Data may be processed in China, USA, Europe, or other regions
We ensure adequate protection through appropriate safeguards
Transfers comply with applicable privacy laws
We maintain data processing agreements with partners

Data Retention

We retain your information for different periods:

Active Customers

Personal information: Duration of business relationship plus 3 years
Project data: 5 years from project completion
Financial records: 7 years for tax and audit purposes

Prospective Customers

Inquiry information: 2 years from last contact
Marketing data: Until opt-out or 3 years
Website analytics: 26 months

Former Customers

Basic contact information: 3 years after relationship ends
Technical documentation: 5 years for support purposes
Legal or compliance records: As required by law

Children’s Privacy

Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our business practices
Updates to applicable laws
Improvements to our services
Feedback from customers and stakeholders

Significant changes will be communicated through:

Email notifications to registered users
Prominent notices on our website
Updates to our terms of service

Contact Information

For privacy-related questions or concerns, please contact us:

Privacy Officer Juupower IoT (Shenzhen) Co. Email: privacy@juupower.com Phone: (+86)138 0013 8888 Address: 5F, B5, Xujiangchang Industrial Park, 39 Haoye Rd, Bao’an, Shenzhen, China

Data Protection Inquiries:

EU residents: gdpr@juupower.com
General inquiries: info@juupower.com
Business partnerships: sales@juupower.com

Regulatory Compliance

This Privacy Policy complies with:

China’s Personal Information Protection Law (PIPL)
European Union General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable international privacy laws

Effective Date: May 18, 2025 Last Updated: May 18, 2025

We are committed to maintaining the highest standards of data protection and privacy. Your trust is essential to our business, and we take our responsibility to protect your information seriously.