Terms and Conditions

Acceptance of Terms

By accessing and using the website of Juupower IoT (Shenzhen) Co. (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.

Services Overview

We provide the following services:

Design and manufacturing of shared power bank solutions
Custom OEM and ODM services for sharing economy devices
IoT technology integration and software development
Technical consulting and project management
Quality assurance and after-sales support

Website Usage

Permitted Use

You may use our website for:

Researching our products and services
Requesting quotes and consultations
Submitting business inquiries
Downloading authorized materials
Communicating with our team

Prohibited Use

You may not:

Use the website for illegal purposes
Attempt to gain unauthorized access
Interfere with website security or functionality
Copy, reproduce, or distribute our content without permission
Submit false or misleading information

Intellectual Property Rights

Our Property

All content on this website is owned by Juupower IoT (Shenzhen) Co., including:

Text, images, graphics, and multimedia content
Company logos, trademarks, and brand names
Technical documentation and specifications
Software, code, and digital assets
Product designs and innovations

Third-Party Rights

We respect third-party intellectual property rights and expect users to do the same. If you believe your rights have been infringed, please contact us immediately.

User Content

Any content you submit to us may be used for business purposes. You grant us a non-exclusive license to use, modify, and distribute such content in connection with our services.

Product and Service Terms

Quotations and Proposals

All quotes are valid for 30 days unless otherwise specified
Prices are subject to change based on specifications and market conditions
Final pricing is confirmed upon order acceptance
Custom solutions require detailed technical discussions

Order Process

Initial inquiry and requirement assessment
Technical consultation and feasibility analysis
Detailed quotation and proposal submission
Order confirmation and contract signing
Production planning and milestone tracking
Quality inspection and delivery

Manufacturing Terms

Lead times vary based on product complexity and quantity
Changes to specifications may affect pricing and delivery
Quality standards comply with international certifications
Warranty terms are specified in individual contracts

Payment Terms

Payment Methods

We accept the following payment methods:

Bank transfer (T/T)
Letter of Credit (L/C)
Trade financing arrangements
Other methods as agreed in contracts

Payment Schedule

Deposit: 30-50% upon order confirmation
Progress payments: As per manufacturing milestones
Final payment: Upon successful delivery and inspection
Payment terms: Net 30 days unless otherwise agreed

Currency and Taxes

Payments in USD, EUR, or CNY as agreed
Prices exclude taxes unless specified
Customers responsible for import duties and local taxes
Currency fluctuations may affect pricing

Delivery and Risk

Delivery Terms

Standard terms: EXW (Ex Works) Shenzhen factory
Alternative terms available: FOB, CIF, DDP as negotiated
Delivery dates are estimates and subject to production schedules
Force majeure events may affect delivery timelines

Risk Transfer

Risk of loss transfers according to agreed Incoterms. Customers should arrange appropriate insurance coverage for shipments.

Inspection and Acceptance

Quality inspection at our facility before shipment
Customer inspection period: 7 days after delivery
Claims must be reported within inspection period
Acceptance deemed complete if no issues reported

Warranties and Disclaimers

Product Warranty

Standard warranty: 12 months from delivery date
Warranty covers manufacturing defects and material failures
Excludes damage from misuse, normal wear, or modifications
Remedy limited to repair, replacement, or refund as determined by us

Disclaimer of Warranties

Website and information provided “as is”
No warranties regarding uninterrupted service or error-free content
Technical specifications subject to change without notice
Performance claims based on standard test conditions

Limitation of Liability

Our liability is limited to:

Direct damages only, excluding indirect or consequential damages
Maximum liability not exceeding the contract value
No liability for business interruption or lost profits
Force majeure events exempt from liability

Confidentiality

Mutual Confidentiality

Both parties agree to protect confidential information including:

Technical specifications and designs
Business plans and market strategies
Pricing information and costs
Customer lists and trade secrets

Non-Disclosure Period

Confidentiality obligations remain in effect for 5 years after disclosure or relationship termination.

Governing Law and Disputes

Applicable Law

These Terms are governed by the laws of the People’s Republic of China, specifically Shenzhen jurisdiction.

Dispute Resolution

Negotiation: Parties will attempt good faith negotiations
Mediation: Unresolved disputes submitted to mediation
Arbitration: Final disputes resolved through arbitration in Shenzhen
Arbitration Rules: China International Economic and Trade Arbitration Commission (CIETAC)

Language

In case of conflicts between language versions, the English version prevails.

Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including:

Natural disasters and weather events
Government actions or regulatory changes
War, terrorism, or civil unrest
Pandemics or health emergencies
Material shortages or supplier failures

Termination

Termination Rights

Either party may terminate agreements:

For material breach after 30-day cure period
Upon insolvency or bankruptcy of the other party
For convenience with 60-day written notice
Immediately for safety or legal violations

Effect of Termination

Upon termination:

Outstanding obligations remain enforceable
Confidentiality provisions survive
Return of confidential materials required
Final payments due within 30 days

Modifications and Updates

Terms Updates

We reserve the right to modify these Terms:

Changes effective upon website posting
Material changes communicated via email
Continued use constitutes acceptance of changes
Previous versions superseded by current Terms

Contract Modifications

Individual contracts may only be modified through written agreement signed by both parties.

Miscellaneous

Severability

If any provision is found invalid, the remaining Terms remain in full effect.

Entire Agreement

These Terms, together with specific contracts, constitute the entire agreement between parties.

Assignment

We may assign our rights and obligations. Customers may not assign without our written consent.

Survival

Provisions regarding intellectual property, confidentiality, warranties, and limitations survive termination.

Contact Information

For questions about these Terms and Conditions:

Legal Department Juupower IoT (Shenzhen) Co., Ltd. Email: legal@juupower.com Phone: (+86)138 0013 8888 Address: 5F, B5, Xujiangchang Industrial Park, 39 Haoye Rd, Bao’an, Shenzhen, China

Emergency Contact: emergency@juupower.com

Effective Date: May 18, 2025 Last Updated: May 18, 2025 Version: 1.0

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms protect both your interests and ours, ensuring a professional and mutually beneficial business relationship.